Returns, Replacements & Refunds

Every garment is produced specifically for you after your order is confirmed. Because our pieces are made on demand rather than held in stock, general change-of-mind returns and exchanges are not ordinarily accepted. We will, however, always review eligible claims for pieces that arrive damaged, defective or incorrect.

Please report an eligible problem within seven calendar days of delivery by emailing hello@theparaclube.in. Claims submitted after this period may be declined unless applicable law requires otherwise. Reporting promptly helps us assist you quickly.

A replacement or refund review may be requested when:

• The delivered piece is damaged.
• The garment has a manufacturing defect.
• The DTG print is materially misprinted, incomplete or damaged.
• You receive the wrong design.
• You receive the wrong colour or size compared with the confirmed order.
• An item is missing from the delivered package.
• The shipment is officially confirmed as lost in transit.

Approval is not automatic. Every claim is reviewed using the evidence you submit together with our fulfilment records.

Returns or exchanges will generally not be accepted for:

• Change of mind.
• Ordering the wrong size.
• Ordering the wrong colour.
• Incorrect or incomplete delivery information supplied by the customer.
• Pieces that have been worn, washed, altered, ironed over the print, stained, damaged or used.
• Pieces without their original condition and packaging.
• Damage caused while opening the parcel with scissors or another sharp object.
• Minor DTG colour differences caused by screen settings, fabric colour or printing processes.
• Normal apparel measurement variation of up to approximately ±0.5 inch.
• Natural differences in placement, texture or appearance that do not represent a manufacturing defect.

Sale or discounted pieces remain eligible for review if they arrive defective, damaged or incorrect.

Our pieces use a unisex oversized fit. We recommend comparing the garment measurements with an existing T-shirt before placing an order. If the wrong size is selected, an exchange is not normally available, as a new garment would have to be manufactured.

If the delivered size differs from your confirmed order, or materially falls outside the published measurements and normal manufacturing tolerance, you may submit a claim with measurement photographs.

To submit a claim, please email:

• WooCommerce order number.
• Full name used for the order.
• Registered email address or phone number.
• A brief explanation of the issue.
• Clear photographs of the complete garment.
• Close photographs showing the defect or incorrect item.
• Photographs of the original courier packaging and shipping label.
• A continuous parcel-unboxing video wherever possible.
• Measurement photographs when reporting a sizing discrepancy.

Please preserve the garment, tags and packaging until the claim is resolved.

Approved replacements will ordinarily be produced in the same design, colour and size as your original confirmed order. Production and delivery timelines begin again for a replacement, and availability or serviceability may affect the final delivery time.

For an approved damaged, defective or incorrect-product claim, you will not be charged for the replacement or its standard delivery.

• Approved prepaid-order refunds are initiated to the original payment method.
• Approved COD refunds may require verified Indian bank-account or UPI details.
• We will never request bank PINs, card PINs, CVVs, OTPs or UPI PINs.
• We aim to initiate an approved refund within seven business days after approval.
• Your bank, UPI provider or payment gateway may require additional time to display the credit.
• Original shipping or COD charges may be non-refundable when a return is caused by incorrect customer details, refusal of delivery or another non-defect reason, subject to applicable law.
• A refund is not considered complete until the payment provider or bank processes it.

Production may begin soon after an order is confirmed. If you need to correct an address, colour or size, please email hello@theparaclube.in immediately.

A change or cancellation is possible only if production or fulfilment has not started. Once production has begun, cancellation or modification cannot be guaranteed. If we cancel an order because the piece cannot be fulfilled, you will receive an appropriate refund.

An order may be returned to origin because of:

• Incorrect or incomplete address.
• Unserviceable pin code.
• The customer being unavailable or unreachable.
• Refusal to accept delivery.
• Failure to provide the COD amount.
• Repeated unsuccessful delivery attempts.

If re-shipping is requested because of customer-provided information or customer unavailability, additional shipping charges may apply. A COD order refused without a valid product-related reason is not automatically eligible for a refund or free re-shipment.

• Inspect the external package before accepting it.
• Ask the courier to record visible damage where possible.
• Record a continuous unboxing video.
• Avoid using sharp objects close to the garment.
• Contact us promptly if the package or piece is damaged.